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Feedback From Our Guests

Guests receive a feedback sheet to evaluate how we are doing at meeting expectations.  We take this feedback very seriously, and implement guests' suggestions for improved amenities and services.  You can see from our customer feedback that our guests are satisfied with the quality, value, and convenience of renting from us.
Our Favorite!
Our Favorite!
Our guests on March 10 - 12, 2017
Chart of all feedback received

The chart above is made from all feedback questionaires received from our guests over the past year, and shows the average of these ratings in each feedback category.  You can see that we are doing well to meet expectations!
Check availability Availability Calendar E-mail us E-Mail 
     Maria@TahoeTarns.com Call us Call us at 818-879-1256 818-879-1256
Click on a link below the "Dates of Visit" to view a guest evaluation.
Dates of Visit
November 9 - 12, 2017 Rated "Excellent" in every category.  Our guest wrote "Thank you Maria!  This was the perfect house for our family.  We will definitely want to book again with you."
October 27 - 29, 2017 Rated "Excellent" in convenience of booking, accuracy of information, location, and outside/inside appearance.  Our guest wrote "Thank you!  We had a wonderful time."
October 13 - 15, 2017 Rated "Excellent" overall, and convenience of booking, accuracy of information, location, outside appearance, amenities, and value vs. price.  Our guest wrote "We love staying here!  We will definitely be back."
September 29 - October 1, 2017 Rated "Excellent" in all categories.  Thank you for the feedback, and (yikes!) we'll get that downstairs issue checked out right away!
September 23 - 25, 2017 Rated "Excellent" in all categories.
September 1 - 5, 2017 Page 1
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Rated "Excellent" overall, and in convenience of booking, accuracy of information, location, cleanliness, and quality of furnishings.  Our guest wrote "We look forward to renting from you again next year!  The home is very nice and well kept."  There should not have been any trash in the cans when you arrived.  Trash is supposed to be removed between guests by our crew, so we'll look into what happened.  We plan to install more ceiling fans this fall.
August 18 - 20, 2017 Rated "Very Good" overall.  Our guest wrote "Your house had everything we needed for a family weekend."  We are so sorry for the musty smell.  We had just had the carpets cleaned, and it took an extra day to completely dry.  Next time, we'll get a carpet fan in there to accelerate the drying.
July 19 - 21, 2017 Rated "Excellent" in convenience of booking, accuracy of information, quality of furnishings, amenities, and value vs. price.  Our guest wrote "We used the kitchen very well.  There was everything we need.  Very nice home to stay."
Check availability Availability Calendar E-mail us E-Mail 
     Maria@TahoeTarns.com Call us Call us at 818-879-1256 818-879-1256
June 14 - 20, 2017 Rated "Excellent" in convenience of booking, accuracy of information, and location.  Our guest wrote "Location was perfect for our needs."  We sent our technician up to the house about the new grill, and were delighted that they got it working before he arrived.
June 9 - 12, 2017 Rated "Excellent" in convenience of booking, accuracy of information, location, outside appearance, cleanliness, and value vs. price.  Our guest wrote "Overall the house was great.  It was perfect for our 'Family Vacay'.  We had plenty of room to hang out and relax...Maria is awesome and very helpful.  Can't wait to visit the house again!"  We apologized for the condition of the propane grill, and replaced it after this guest's stay.
June 6 - 9, 2017 Rated "Excellent" in accuracy of information received and location.  Our guest wrote "We enjoyed our stay - thank you."  The problem with the kitchen sink faucet was fixed by our handyman.
June 2 - 5, 2017 Rated "Excellent" in convenience of booking, location, inside/outside appearance, amenities, value vs. price, and overall.  Our guest wrote "It was a lovely home and it was a great place to stay at.  The location was wonderful and we will definately rent again.  Thank you!"
May 26 - 20, 2017 Page 1
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Rated "Excellent" in convenience of booking, amenities, and value vs. price, and rated "Very Good" overall.  Our guest wrote "The house is well stocked.  ... Hairdryers, rice cooker, wok, etc. ... were a nice surprise.  ... Everythhing was perfect and comfortable.  Our group said they would definitely stay at this property again.  Great, easy location to the beach.  ... Thanks for the great weekend.  It was nice talking with you during the reservation process."
May 19 - 22, 2017 Rated "Excellent" in almost all categories.  Our guest wrote "We were all VERY impressed with your lovely place.  We had a wonderful time.  Thank you!"
March 10 - 12, 2017 Rated "Excellent" in all categories.  Our guest wrote "This place is the best place I have ever booked!  Maria you're so helpful!!  I can promise that we'll definitely stay here again."
February 22 - 26, 2017 Rated "Good" in quality of furnishings, amentities, and overall; rated "Very Good" in value vs. price, and rated "Excellent" in all other categories.
Check availability Availability Calendar E-mail us E-Mail 
     Maria@TahoeTarns.com Call us Call us at 818-879-1256 818-879-1256
December 22 - 27, 2016 Rated "Excellent" in all categories, except cleanliness.  The prior guest departed 5 hours late, resulting in insufficient time for our cleaning crew to prepare the house, and our rubbish service was unable to access the garage for rubbish removal. That guest was charged $100 for the extra time; that money went to our cleaning crew, who had to work overtime to clean the house at night.
December 2 - 4, 2016 Rated "Excellent" in all categories, except accuracy of information received.  We regret that we weren't clearer about the sleeping arrangements.  Our house has five bedrooms with queen beds (sleeping 10), plus a large family room with two sets of bunk beds (skeeping 4).  That's sleeping for 14, comfortably. In addition, we have two overstuffed chairs and three couches, plus plenty of blankets and pillows, for extra guests.  We are permitted for up to 18 overnight guests.
November 23 - 26, 2016 Rated "Excellent" in convenience of booking, accuracy of information, location, inside/outside appearance, cleanliness, and value vs. price.  Rated "Very Good" in quality of furnishings and amenities.  We are very sorry that you had trouble with the oven and are having our technician check that out. The batteries have been replaced in the master bedroom remote control and that TV is now working.
October 28 - 30, 2016 Our guest wrote "...the house was perfect!  So spacious and beautiful scenery!  We will definitely be returning!  Thank you so much for opening up your home!"
September 16 - 19, 2016 "Excellent" convenience of booking.  Our guest wrote "...we enjoyed our stay & would consider renting it again."

Zephyr Cove, South Lake Tahoe / Maria & Bob Tarn / Maria@TahoeTarns.com
This page updated 11/17/17