Feedback From Our Guests
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Guests receive a feedback sheet to evaluate how we are doing at meeting expectations. We
get very good responses, and you can see from our customer feedback that our guests are satisfied with the quality,
value, and convenience of renting from us. We take this feedback very seriously, and implement guests' suggestions for improved amenities and services.
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Our Favorite!
Our guests on June 16 - 19, 2011
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Here is a chart made from the composite of all feedback questionaires received from our guests
over the past year. You can see that we are doing well to meet expectations. |
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| Click on a link below the "Dates of Visit" for complete guest evaluations. |
| Dates of Visit
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| January 20 - 22, 2012 |
"Very Good" in almost every category. "We had a great time." |
| January 13 - 16, 2012 |
"Excellent" in almost every category. "We had a wonderful stay. We look forward to booking with you again in the future." |
| November 24 - 27, 2011 |
"Excellent" in every category. "We had a GREAT time & enjoyed your cabin a lot!! Look forward to visiting Lake Tahoe in the future." |
| November 10 - 13, 2011 |
They wrote, "Thank you so much for allowing us to stay in your beautiful home. Our family had a great time and loved your place. It was warm and comfortable. The kids played pool for hours and the adults felt very relaxed like they were at home and not in a stuffy hotel." |
| September 16 - 18, 2011 |
"Excellent" or "Very Good" in all categories. They wrote, "The place is wonderful. Had a great time with the family. Will be recommending to friends & family." |
| September 10 - 12, 2011 |
"Excellent" in all categories. They wrote, "We loved the place and had a wonderful time. Thank you!" |
| August 12 - 15, 2011 |
"Excellent" overall, Value vs. Price, Location, and Accuracy of Information. "We had a blast - hard to beat the location and value. No complaints whatsoever." |
| July 29 - August 1, 2011 |
"Very Good" overall, with "Excellent" Convenience of Booking. It has been a very busy summer, and in the midst of that we needed to replace the oven/range and the hot tub cover. Bear activity has been very high, so all trash needs to be kept in the garage containers (please use can liners which facilitate removing all trash between guests). |
| July 11 - 15, 2011 |
"Very Good" overall, with "Excellent" Convenience of Booking and Location. Guest wrote: "We enjoyed our stay and would consider your cabin again. Thank You!". We installed a new double-oven/range after this guest's stay with us. |
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| July 3 - 10, 2011 |
"Very Good" overall, with "Excellent" Convenience of Booking, Accuracy of Information, and Location. Guest wrote "We all had a wonderful time at the house & enjoyed being in Tahoe very much...we look forward to another stay next year!" |
| June 16 - 19, 2011 |
"Excellent" in all categories, except "Very Good" in Quality of furnishings. Guest wrote "Everything was fantastic. Tons of room for our whole party. Amazing location close to the beach." |
| June 10 - 12, 2011 |
Overall "Very Good" rating, with "Excellent" convenience of booking, accuracy of information, location, outside appearance, and amenities. |
June 2 - 6, 2011 (front)
(back) |
Overall "Very Good" rating, with "Excellent" convenience of booking, accuracy of information, location, and value vs. price. |
| May 27 - 29, 2011 |
Overall "Very Good" rating, with "Excellent" convenience of booking, accuracy of information, and location. They wrote "...house was in great shape and location to Zephyr Cove was perfect". |
| April 22 - 24, 2011 |
"Excellent" in all categories. They wrote "The house was in fine shape and served us very well once again. We're looking forward to another visit soon". |
| March 31 - April 3, 2011 |
"Excellent" overall rating. They wrote "...everything was very nice". Re: hot tub, the spa should have been serviced on March 29 or 30 between guests; we'll check with our spa service company. |
| March 26 - 30, 2011 |
"Excellent" convenience of booking and accuracy of information; "Very Good" overall rating. They wrote "Try to add cable TV to downstairs TV". We're very sorry they had trouble with the downstairs cable TV; we will check the connection ASAP. There is cable TV to all 3 televisions in the house. |
| March 11 - 13, 2011 |
""Excellent" value vs. price, convenience of booking and accuracy of information; "Very Good" overall rating. |
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| February 25 - March 5, 2011 |
"Very Good" overall rating. They wrote "Maria, we had a great time, and your place worked well for our group...We skied Heavenly, Kirkwood, Sierra at Tahoe, Northstar and Squaw Valley...Your place is appealing for the summer as well. We would recommend your place to others who might want to visit Lake Tahoe, summer or winter." |
| February 4 - 6, 2011 |
"Excellent" ratings in all categories. They wrote "Maria, we had a wonderful time - The house was perfect for our needs - Thanks so much for your hospitality". |
| January 28 - 31, 2011 |
Here is a beautiful email from this guest, Kaye Cloutman, who wrote "We enjoyed our weekend immensely! Your house and complete facilities made our brief vacation truly stress free and enjoyable." See their review on www.CloutAndAbout.com  |
| January 21 - 23, 2011 |
"Very Good" overall rating, and this guest wrote "Beautiful location! Had a great time". |
Zephyr Cove, South Lake Tahoe / Maria & Bob Tarn
/ Maria@TahoeTarns.com
This page updated 02/01/2012
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818-879-1256
