Feedback From Our Guests
|
Guests receive a feedback sheet to evaluate how we are doing at meeting expectations. We
get very good responses, and you can see from our customer feedback that our guests are satisfied with the quality,
value, and convenience of renting from us. We take this feedback very seriously, and implement guests' suggestions for improved amenities and services.
|
Our Favorite!
Guest January 28 - 31, 2010
|
|
|
Here is a chart made from the composite of all feedback questionaires received back from our guests
over the past year. You can see that we are doing well to meet expectations. |
|
|
|
| Click on a link below the "Dates of Visit" for complete guest evaluations. |
| Dates of Visit
|
| July 29 - August 6, 2010 |
"Excellent" location, outside appearance, amenities, and value vs. price. "Very Good" convenience of booking, accuracy of info received, inside appearance, quality of furnishings, and overall rating. They wrote "Overall the house was very nice. All our family had a lot of fun & we will consider staying there again. |
| July 27 - 29, 2010 |
"Excellent" convenience of booking, accuracy of info received, outside/inside appearance, cleanliness, quality of furnishings, amenities, value vs. price, and overall rating. "Very Good" location. |
| July 24 - 27, 2010 |
"Excellent" convenience of booking, and "Good" overall rating. |
| July 17 - 24, 2010 |
"Excellent" convenience of booking, accuracy of info, location, cleanliness, quality of furnishings, value vs. price, and overall rating. "Very Good" inside/outside appearance, and amenities. They wrote "We had a great time at TahoeTarns; the weather was the best ever, Beach Access was great & the parking as well." |
|
|
| July 7 - 17, 2010 |
"Excellent" location, accuracy of information receive3d, and convenience of booking. "Very Good" outside appearance, amenities, value vs. price, and overall rating. |
| June 13 - 20, 2010 |
"Excellent" Convenience of Booking and Information Received, and "Very Good" Location and Overall Rating. |
| June 11 - 13, 2010 |
Overall rating "Very Good", and Value Versus Price rated "Excellent". |
| April 1 - 6, 2010 |
Overall rating "Excellent". Spring cleaning is scheduled in May, and we love the idea of replacing the tinted living room windows; we'll try to do that in May also." |
| March 13 - 20, 2010 |
Overall rating "Excellent". They wrote "Overall a great place. This was our second time here, and just as good as the first!" |
| February 26 - 28, 2010 |
Here's a friendly note from a recent winter guest. She wrote "We had a great time and the space was perfect for us. We plan on going again next year." |
| February 15 - 22, 2010 |
Overall rating "Excellent", and she wrote "Thanks a bunch!! We had so much fun!" |
| February 5 - 7, 2010 |
Overall rating "Very Good", and she wrote "Best part I like was the slope in your backyard & snow covered patio. We played in snow & it was fun. Your communication was also excellent." |
|
|
| January 28 - 31, 2010 |
Overall rating "Excellent" |
| December 29, 2009 - January 2, 2010 |
Overall rating "Excellent" |
| December 22 - 29, 2009 |
Very nice note from this guest, and she added "If you need a reference for any family, please feel free to use us!" |
| December 19 - 22, 2009 |
Here's a nice note from our recent December guest! The on-demand water heater pilot must have been blown out during the winter storm, but we got it lit for them in the morning. The house has a two-stage water heating system. The 50-gallon preheat tank warms the water to about 95 degrees, and the on-demand heater heats it to about 120 degrees as needed. Normally, the house never runs out of hot water! |
| August 27 - 31, 2009 |
This guest gave us a "Very Good" overall rating, but that's all he had to say! |
| August 8 - 15, 2009 |
"Excellent" convenience of booking and accuracy of information received. "Very Good" in all other categories. Regarding this guests' suggestions, we've replaced the ballast in the downstairs bathroom light fixture and the pool cue. |
| July 12 - 19, 2009 |
Here's a nice note from a summer-time guest who stayed for a week. |
|
|
| July 1 - 11, 2009 |
This 17-year repeat guest is always very happy to let us know where we need to improve. We had just exterminated before their stay, but nevertheless the did find one "uninvited" guest in the house. |
Zephyr Cove, South Lake Tahoe / Maria & Bob Tarn
/ Maria@TahoeTarns.com
This page updated 08/15/10
|
818-879-1256
