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Feedback From Our Guests

Guests receive a feedback sheet to evaluate how we are doing at meeting expectations.  We take this feedback very seriously, and implement guests' suggestions for improved amenities and services.  You can see from our customer feedback that our guests are satisfied with the quality, value, and convenience of renting from us.
Our Favorite!
Our Favorite!
Our guests on July 15 - 19, 2020
Chart of all feedback received

The chart above is made from all feedback questionaires received from our guests over the past year, and shows the average of these ratings in each feedback category.  You can see that we are doing well to meet expectations!
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     Maria@TahoeTarns.com Call us Call us at 818-879-1256 818-879-1256

Click on a link below the "Dates of Visit" to view a guest evaluation.
Dates of Visit
June 21 - 28, 2021 Rated "Excellent" Overall, and in Convenience of Booking, Accuracy of Information, Location, Quality of Furnishings (with one noted exception), Amenities, and Value vs. Price.  Our guest wrote "Overall, we loved our stay and will hopefully be back next year."
June 18 - 21, 2021 Rated "Excellent" Overall, and in Convenience of Booking, Accuracy of Information, Location, Quality of Furnishings, Amenities, and Value vs. Price.  Our guest wrote "Thank you for having us in your amazing cabin.  good experience   I just want to go back.  soon"
June 14 - 18, 2021 Rated "Excellent" in every category!  Our guest wrote "We loved our stay! ... I absolutely loved having a fully stocked kitchen!  My only suggestion would be to add a full-size cutting board.  Thank you again!"
June 10 - 13, 2021 Rated "Excellent" Overall, and in Convenience of Booking, Accuracy of Information, Location, Outside Appearance, Quality of Furnishings, Amenities, and Value vs. Price.  Our guest wrote "Everything at the house was great!  It was the perfect size and set up for our group.  We loved being able to put all of the kids downstairs and letting them have their own space.  Thank you!"
June 7 - 10, 2021 Rated "Excellent" in all categries!
June 4 - 6, 2021 Rated "Excellent" in all categries!  Our guest wrote "Loved this property!!  Will be booking again!!."  We're sorry for the inconvenience and will check that garage opener battery when we get it back.
May 30 - June 3, 2021 Rated "Excellent" in Convenience of Booking and Accuracy of Information, and "Very Good in Location.
May 14 - 16, 2021 Rated "Excellent" Overall and in Convenience of Booking, Accuracy of Information, Location, Inside/Outside Appearance, Cleanliness, Furnishings, and Value vs. Price.  We have apologized for hot tub heater troubles, and have repaired it.
May 7 - 9, 2021 Rated "Excellent" in all categroes!  Our guest's youngest son wrote "I like how it was close to Zephyr Cove, how there was a seperate are for the kids, the nice bathrooms, and the little red covers for each bed." and our guest added "Thank you for sharing your beautiful, warm, home."
April 30 - May 2, 2021 Rated "Excellent" Overall and in Convenience of Booking, Accuracy of Information, Location, Outside Appearance, and Value vs. Price.  Our guest wrote "We loved this house for the weekend it was perfect."  After several weeks of tinkering, the spa maintenance company finally got the heater problems fixed. :>( We deeply regret the inconvenience to several of our recent guests.
April 8-11, 2021 Rated "Excellent" Overall and in Convenience of Booking, Accuracy of Information, Location, Outside Appearance, and Value vs. Price.  Our guest wrote "Our family had a great time.  The house was the perfect size for our family.  Thank you!"
March 20-23, 2021 Rated "Excellent" Overall and in Convenience of Booking, Accuracy of Information, Location, Outside Appearance, and Value vs. Price.  When a tenant called about the microwave not working, it was immediately replaced.
March 12-14, 2021 Rated "Excellent" in Convenience of Booking, Accuracy of Information, Location, and Cleanliness, and "Very Good" overall.  Our guest wrote "Amazing stay overall!  Thanks!"
March 5 - 7, 2021 Rated "Excellent" in nearly all categories.  Our guest wrote "Loved everything about Tahoe Tarns!  My family and I will definitely ... come back especially in the summer since the location is close to beach.  We got snow our first night there and it was beautiful!!  The kids were amazed and played in the back yard all morning.  Thank you!"
January 31 - March 1, 2021 Rated "Excellent" in all categories.  Our guest wrote "Great trip!  Thank you!"
January 15 - 18, 2021 Rated "Excellent" overall and in Convenience of Booking, Accuracy of Information, Location, Outside/Inside Appearance, Amenities, and Value vs. Price.  Our guest wrote "We had a great time very comfortable home with a great location.  Thank you."
January 8 - 10, 2021 Rated "Excellent" in Convenience of Booking, Accuracy of Information, Location, Outside Appearance, Amenities, and Value vs. Price.  Our guest wrote "Thank you for a great stay...it's an amazing cabin & set up.  Love the spiral staircase!"  Thank you for alerting us to the oven probem; it will be fixed right away.
January 4 - 7, 2021 Rated "Excellent" in Convenience of Booking, Accuracy of Information, Location, and Outside Appearance.  Our guest wrote "We loved our stay, house was nice & cozy...overall, we enjoyed our stay."
November 28 - December 1, 2020 Rated "Excellent" Overall, and in Convenience of Booking, Accuracy of Information, Location, Outside Appearance, Cleanliness, Amenities, and Value vs. Price.
November 13 - 15, 2020 Rated "Excellent" in Convenience of Booking, Accuracy of Information, and Location.  Rated "Very Good" overall.  Our guest wrote "Thank you for allowing us to rent your home!  It is a wonderful place and we had a great time.  We hope to come back one day."
November 6 - 8, 2020 Rated "Excellent" in all categories. Our guest wrote "We loved you beautiful home.  It was perfect for our group.  Thank you so much for everything!"
October 30 - November 1, 2020 Rated "Excellent" in all categories.
October 2 - 4, 2020 Rated "Excellent" in all categories.  Our guest wrote "We had a little issue with the hot tub; repair man was there the next day.  Loved this house; will rent again."
September 25 - 27, 2020 Rated "Excellent" overall and in almost all other categories.  Our guest wrote "Thank you for letting us stay.  This was a perfect vaca.  Hopefully we can rent again."
August 24 - September 1, 2020 Rated "Excellent" overall, value vs. price, cleanliness, and most other categories.  Our guest wrote "Thanks so much for allowing us to rent your Tahoe home!  Everything was wonderful!!!"
August 20 - 23, 2020 Rated "Very Good" overall, and "Excellent" in convenience of booking, accuracy of information, location, cleanliness, and value vs. price.
August 10 - 17, 2020 Rated "Very Good" overall, and "Excellent" in convenience of booking, accuracy of information, cleanliness, amenities, and value vs. price.  That bunk bed railing is being replaced.  Thank you for letting us know!
August 3 - 10, 2020 Rated "Excellent" overall, and in convenience of booking, accuracy of information, outside/inside appearance, cleanliness, amenities, and value vs. price.  That bunk bed railing is being replaced.  Thank you for letting us know!
July 26 - 29, 2020 Rated "Very Good" overall, and in convenience of booking, accuracy of information, cleanliness, quality of furnishings, and value vs. price.  Our guest wrote "Very friendly and cordial owners who are responsive and easy to reach by phone and emails."
July 19 - 26, 2020 Rated "Excellent" overall, and in convenience of booking, accuracy of information, location, outside appearance, amenities, and value vs. price.  Our guest wrote "The newly remodeled bathrooms are beautiful and a great upgrade!!...It is so convenient to have 2 refrigerators; we appreciate the extra space....Your house is very nice and in a great location, we always love our stay!!  Thank you!!".  Unknown to us, the trash service missed the pickup before this guest, and we are very sorry for the inconvience caused.  We have found someone else to perform our trash service.
July 15 - 19, 2020 Rated "Excellent" in every category.  Our guest wrote "...overall we had a blast. Thank you. Would love to rent again in the near future."
June 11 - 14, 2020 Rated "Excellent" overall, and in convenience of booking, location, outside/inside appearance, cleanliness, amenities, and value vs. price.  Our guest wrote "We had a great time and thought the kitchen was stocked very well.  Perfect for our trip and a great location.  Thank you so much!".  We have replaced the refridgerator, and put the old one (which still works well), in the garage for extra food capacity.
June 5 - 7, 2020 Rated "Excellent" in every category.
May 15 - 17, 2020 Rated "Excellent" in every category.  On VRBO, our guest wrote "Great home!  We had a great stay in the home.  It was perfect for the family gathering we were having.  The weather was beautiful as was the scenery!  The owners were very fast at responding and helped with any issues we had with the hot tub (it was a new system so we had to figure out how to use it).  I highly recommend!"
February 28 - March 1, 2020 Rated "Excellent" in convenience of booking, and "Very Good" in almost every other category.  Our guest wrote "Overall experience was great.  Maria stayed in complete contact w/timely response...I would reccomend this house to friends."

Zephyr Cove, South Lake Tahoe / Maria & Bob Tarn / Maria@TahoeTarns.com
This page updated 07/06/21