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Feedback From Our Guests

Guests receive a feedback sheet to evaluate how we are doing at meeting expectations.  We take this feedback very seriously, and implement guests' suggestions for improved amenities and services.  You can see from our customer feedback that our guests are satisfied with the quality, value, and convenience of renting from us.
Our Favorite!
Our Favorite!
Our guests on July 15 - 19, 2020
Chart of all feedback received

The chart above is made from all feedback questionaires received from our guests over the past year, and shows the average of these ratings in each feedback category.  You can see that we are doing well to meet expectations!
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     Maria@TahoeTarns.com Call us Call us at 818-879-1256 818-879-1256

Click on a link below the "Dates of Visit" to view a guest evaluation.
Dates of Visit
November 13 - 15, 2020 Rated "Excellent" in Convenience of Booking, Accuracy of Information, and Location.  Rated "Very Good" overall.  Our guest wrote "Thank you for allowing us to rent your home!  It is a wonderful place and we had a great time.  We hope to come back one day."
November 6 - 8, 2020 Rated "Excellent" in all categories. Our guest wrote "We loved you beautiful home.  It was perfect for our group.  Thank you so much for everything!"
October 30 - November 1, 2020 Rated "Excellent" in all categories.
October 2 - 4, 2020 Rated "Excellent" in all categories.  Our guest wrote "We had a little issue with the hot tub; repair man was there the next day.  Loved this house; will rent again."
September 25 - 27, 2020 Rated "Excellent" overall and in almost all other categories.  Our guest wrote "Thank you for letting us stay.  This was a perfect vaca.  Hopefully we can rent again."
August 24 - September 1, 2020 Rated "Excellent" overall, value vs. price, cleanliness, and most other categories.  Our guest wrote "Thanks so much for allowing us to rent your Tahoe home!  Everything was wonderful!!!"
August 20 - 23, 2020 Rated "Very Good" overall, and "Excellent" in convenience of booking, accuracy of information, location, cleanliness, and value vs. price.
August 10 - 17, 2020 Rated "Very Good" overall, and "Excellent" in convenience of booking, accuracy of information, cleanliness, amenities, and value vs. price.  That bunk bed railing is being replaced.  Thank you for letting us know!
August 3 - 10, 2020 Rated "Excellent" overall, and in convenience of booking, accuracy of information, outside/inside appearance, cleanliness, amenities, and value vs. price.  That bunk bed railing is being replaced.  Thank you for letting us know!
July 26 - 29, 2020 Rated "Very Good" overall, and in convenience of booking, accuracy of information, cleanliness, quality of furnishings, and value vs. price.  Our guest wrote "Very friendly and cordial owners who are responsive and easy to reach by phone and emails."
July 19 - 26, 2020 Rated "Excellent" overall, and in convenience of booking, accuracy of information, location, outside appearance, amenities, and value vs. price.  Our guest wrote "The newly remodeled bathrooms are beautiful and a great upgrade!!...It is so convenient to have 2 refrigerators; we appreciate the extra space....Your house is very nice and in a great location, we always love our stay!!  Thank you!!".  Unknown to us, the trash service missed the pickup before this guest, and we are very sorry for the inconvience caused.  We have found someone else to perform our trash service.
July 15 - 19, 2020 Rated "Excellent" in every category.  Our guest wrote "...overall we had a blast. Thank you. Would love to rent again in the near future."
June 11 - 14, 2020 Rated "Excellent" overall, and in convenience of booking, location, outside/inside appearance, cleanliness, amenities, and value vs. price.  Our guest wrote "We had a great time and thought the kitchen was stocked very well.  Perfect for our trip and a great location.  Thank you so much!".  We have replaced the refridgerator, and put the old one (which still works well), in the garage for extra food capacity.
June 5 - 7, 2020 Rated "Excellent" in every category.
May 15 - 17, 2020 Rated "Excellent" in every category.  On VRBO, our guest wrote "Great home!  We had a great stay in the home.  It was perfect for the family gathering we were having.  The weather was beautiful as was the scenery!  The owners were very fast at responding and helped with any issues we had with the hot tub (it was a new system so we had to figure out how to use it).  I highly recommend!"
February 28 - March 1, 2020 Rated "Excellent" in convenience of booking, and "Very Good" in almost every other category.  Our guest wrote "Overall experience was great.  Maria stayed in complete contact w/timely response...I would reccomend this house to friends."
February 20 - 23, 2020 Rated "Excellent" in convenience of booking, accuracy of information, location, outside appearance, cleanliness, and quality of furnishings.
February 14 - 17, 2020 Rated "Excellent" overall, and almost all other categories.  We had some trouble with the hot tub this Winter, so it's getting a new control system this Spring."
January 24 - 27, 2020 Rated "Excellent" in all categories!  Our guest wrote "Great place!"
January 17 - 20, 2020 Rated "Excellent" in convenience of booking, cleanliness, quality of furnishings, and value vs. price.  We had some trouble with the hot tub this Winter, so it's getting a new control system this Spring."
January 10 - 12, 2020 Rated "Excellent" overall, and "Excellent" in convenience in booking, accuracy of information, and location.  Our guest wrote "Thank you for letting us stay in your wonderful home."
September 20 - September 22, 2019 Rated "Excellent" in every category.  Our guest wrote "We enjoyed our stay."

Zephyr Cove, South Lake Tahoe / Maria & Bob Tarn / Maria@TahoeTarns.com
This page updated 11/19/20